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Marcia L. Graham,
MPH, FACMPE, CPC, COC, CPC-I, CPHQ
PRESIDENT
Marcia L. Graham (formerly Brauchler) is the founder and president of Physicians’ Ally, Inc., specializing in physician reimbursement, payer contract negotiations, and credentialing support. With uncompromising standards and unmatched expertise, she has served as an advocate and champion for physicians for over 25 years.
Marcia credits her vision for Physicians’ Ally to a family tradition steeped in both medicine and finance, carving out a niche business dedicated to helping practices keep the doors open and lights on so that doctors can focus on caring for their patients.
Marcia’s professional certifications include a fellowship in the American College of Medical Practice Executives (FACMPE) through the Medical Group Management Association (MGMA), as well as CPC, CPC-Hospital, and CPC-Instructor certifications through the American Academy of Professional Coders (AAPC). She holds a Master’s degree in Public Health (MPH) from the University of California at Los Angeles and a Bachelor’s degree in Public Health from the University of North Carolina at Chapel Hill.
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Holly L. Monogue,
MBA-HA
SENIOR ACCOUNT EXECUTIVE
Holly is a Senior Account Executive for Physicians’ Ally, Inc. and has over 20 years of experience in sales and client account management. In her current role, she works with individual physicians, physician group practices, practice administrators, and ambulatory surgery centers throughout the United States.
Holly specializes in practice analysis, contract negotiation, implementation, and credentialing. She holds a B.S. in Organizational Management from the University of Colorado at Boulder and a Master of Business Administration in Healthcare Administration from the University of Colorado Denver.
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Lindsey H. Daly,
MSHA
SENIOR ACCOUNT EXECUTIVE
Lindsey Hayes Daly has over 25 years of project management, process improvement, administrative oversight, and financial management experience for healthcare organizations and nonprofits. Lindsey has gratefully returned to Physicians' Ally to work with private group practice physicians to provide practice analysis, strategic planning, and managed care contract negotiation support after a personal leave to focus on her young family and the Hayes Family Foundation.
Lindsey holds a MS in Health Administration and BS in Finance and Business Administration from the University of Colorado.
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Allen Harrison
DIRECTOR OF BUSINESS OPERATIONS
Allen has nearly 22 years of experience in Medical Practice Management and Revenue Cycle Operations. Prior to joining Physicians’ Ally, Allen was a Practice Administrator for a multi-location regional Pediatric Specialty practice based in the Denver area. He managed all aspects of the practice’s operations while aiding in its significant growth and expansion throughout the Rocky Mountain Region.
Initially, Allen came on board with us as a Project Manager in 2018. In 2019, he was promoted to Director of Business Operations. In this role, he oversees and coordinates the operations of our firm’s four departments. Allen is married, has two children and enjoys a variety of sports activities. Allen’s post graduate studies included Accounting & Finance at the University of Northern Colorado and Pre-law at Kent State University.
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Karen L. Gross
ACCOUNT EXECUTIVE & SENIOR CREDENTIALING MANAGER
Ms. Gross was a Practice Administrator for a large surgical practice in Denver, CO, for many years. In 2010, she became an Account Executive and Credentialing Specialist for Physicians’ Ally, Inc., managing client engagements across the country for both large and small multi-specialty physician groups, including diagnostic testing facilities, ambulatory surgical centers, and dozens of medical specialties. She has extensive experience in all aspects of medical provider credentialing and successfully processes hundreds of Medicare and Medicaid applications each year. She understands the technical aspects of various credentialing software applications, the impact of timely credentialing with regards to protecting practice revenue, and the process of creating a smooth transition for the physician group during the process.
Ms. Gross holds a Bachelor of Science Degree in Mathematics, with Honors, from the University of Nevada, Las Vegas.
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Haley N. Strachn,JD, CPMA, CPCO, CPC
SENIOR ACCOUNT EXECUTIVE
Haley joined Physicians’ Ally as a healthcare consultant in August of 2022. She has more than 20 years of experience in the healthcare industry, encompassing hospital, emergency medicine and trauma, enhanced respiratory therapy, skilled nursing, and long-term care. Prior to joining Physicians’ Ally, Haley was the Executive Director for a 113-bed Skilled Nursing Facility. In that role, she provided clinical and non-clinical oversight, analytical, operational, strategic, and regulatory support to the facility to implement a comprehensive quality care model. In her current role, she collaborates with independent physician practices, ambulatory surgical centers, and intermediaries throughout the United States.
Haley specializes in contract negotiation, healthcare compliance, and medical coding. She holds a Juris Doctor from Charlotte School of Law and a B.S. in Political Science and Legal Studies from East Tennessee State University. Her educational focuses included Health Law, Healthcare Transactions, Employment Law, Non-Profit Organizations, and Contract Law. Haley is a member of the American Academy of Professional Coders (AAPC), the Medical Group Management Association (MGMA) and the Tennessee Medical Group Management Association (TMGMA).
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Melissa McHugh, CPC
ACCOUNT EXECUTIVE
Melissa is our outstanding example of professional development. She joined our team several years ago as an administrative assistant. She is a quick learner and soon became our Administrative Manager and kept our whole organization running smoothly. Eager to gain more skill and bring more value to our firm, Melissa took on more responsibilities and was promoted to Junior Account Executive. Her duties now include class registrar and co-teaching our CPC Exam Prep Coding Class in partnership with the University of Denver. Additionally, as an active participant in our Contract Negotiation projects, Melissa performs initial client assessments, helps determine client value propositions, incentive analysis and final preparations of the Phase One projects we produce for our clients. All of this while serving as a Mentor for our new onboarding Administrative Assistant. We are fortunate to have her on our team!
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Lynn Holmes,
CPC, COP
CREDENTIALING SPECIALIST / DIRECTOR OF BILLING MANAGEMENT
Lynn has worked in the medical field for more than 20 years and has hands-on work experience with each stage of the revenue cycle. She is a member of the AAPC (American Association of Professional Coders), and her broad skillset provides the opportunity for her to work in a variety of roles. Her team works to optimize provider reimbursement and offer outstanding customer service to our clients. Our increasing demand for credentialing is yet another example of where Lynn has begun to help out and proven to be a valuable member of our team.
Lynn holds a B.S. in Kinesiology from the University of Colorado at Boulder.
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Kellie Edwards
CREDENTIALING SPECIALIST
Kellie has over 22 years of experience in the healthcare industry with an extensive background in all aspects of the routine functions of a medical office. With her broad understanding of private practice, she is enthusiastic to use her knowledge to support our clients and their credentialing needs.
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Shawn Mills
ANALYTICS EXPERT
Shawn has always enjoyed analyzing and working with numbers. She earned a Bachelor’s degree in Mechanical Engineering from Boston University, a Master’s degree in Nuclear Engineering from the U.S. Navy, a Professional Engineer License from the National Society of Professional Engineers, and an MBA (with emphasis in Finance and Entrepreneurship) from the University of Colorado at Boulder. Her experience includes designing submarine nuclear propulsion systems as a Naval Officer, tutoring fellow graduate students as a teaching assistant for Statistics and Quantitative Analysis, and helping middle school Mathletes as a volunteer Math Olympics Coach. We are fortunate to have Shawn on our Analytics Team empowering our client physicians with her impressive skillset.
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Sergiy Pustovit,
CPC
PRICE TRANSPARENCY ANALYTICS / CODING SPECIALIST
Sergiy brings an international flavor to our office. He immigrated to the U.S. from Ukraine and obtained his Bachelor of Science Degree in Chemical Engineering from the New Jersey Institute of Technology. Following several positions with oil refineries, Sergiy fell in love with Colorado and decided on a career change to healthcare. He enrolled at the University of Denver’s Certified Professional Coder (CPC) class, which is a partnership project with Physicians’ Ally, Inc. Sergiy immediately began to put his learning to work by securing a coding job with a cardiovascular practice. He completed his class at DU and passed the rigorous CPC Certification Exam on his first try; no small achievement. We identified Sergiy as a top student and offered him a position with our firm. He now manages full billing cycle for our clients in wound care, plastic and hand surgery, as well as trauma services.
